📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Malaysia. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats Malaysia accepts Touch 'n Go eWallet and DuitNow QR. For TNG disputes, use in-app support or call 1300-88-8228. DuitNow disputes go via your bank.
Card payments processed via Stripe or MOLPay. Contact your bank (Maybank, CIMB, Public Bank, RHB) for a chargeback.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
File claims at ttpm.kpdnhep.gov.my. Fast, free resolution for claims up to RM 50,000. High success rate for delivery app disputes.
Report deceptive practices or systemic refund failures by e-commerce operators.
Regulates e-money service providers. Report unresolved digital payment disputes to BNM's BNMLINK portal.