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Uber Eats Recourse Guide: Peru

Latin America  ·  Currency: PEN

📝 Submit a case

📱 Social media escalation

All accounts →

Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.

Global
🔗⚡ Best for complaints@Uber_Support🔗⚡ Tag in complaints@UberEats📘Uber Eats
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Part A: Escalation Ladder

Executives who respond to reputational and regulatory pressure

No executive data yet for Peru. Be the first to contribute.

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Part B: Financial Dispute Routes

Payment processors and how to dispute charges directly

Yape / Plin
Yape (BCP) / Plin (BBVA / Interbank)

Digital wallet payments via Yape or Plin. Dispute via your bank's app: BCP (Yape), BBVA / Interbank / Scotiabank (Plin).

Card Processing
Niubiz / Visa Net

Card payments via Niubiz (formerly VisaNet Peru). Contact your bank (BCP, BBVA, Interbank, Scotiabank) for a chargeback.

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Part C: Regulatory Authorities

Official bodies that can investigate, fine, and compel refunds

Consumer Protection
INDECOPI (Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual)
Visit →

Peru's main consumer protection authority. File at indecopi.gob.pe. INDECOPI can impose sanctions and compel refunds.

Financial Regulator
Superintendencia de Banca, Seguros y AFP (SBS)
Visit →

Regulates payment service providers and banks. File payment disputes via the SBS consumer protection portal.

Legal notice: All information on this page is sourced from publicly available records. No private phone numbers or home addresses are listed. This page is for consumer education only.Not affiliated with Uber Technologies Inc.All trademarks belong to their respective owners.
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