📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Philippines. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats PH accepts GCash and Maya. Dispute via in-app support: GCash Help Centre, Maya Customer Support. Provide the transaction reference number for faster resolution.
Card payments via PayMongo or Stripe. Contact your card issuer (BDO, BPI, UnionBank, Metrobank) for a chargeback.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
File complaints at dti.gov.ph. DTI has direct jurisdiction over e-commerce consumer rights and can compel merchants to refund.
Regulates e-money issuers (GCash, Maya). File disputes at bsp.gov.ph for unresolved digital payment issues.