How to Get Your Money Back
from Uber Eats

Before doing anything else, create a public record on this site. This matters because it timestamps your complaint, creates verifiable evidence you can link to, and puts you on record before they can alter their version of events.

Screenshot everything immediately: the original order confirmation, the charge on your bank statement, any in-app communications, and the refusal. These are your evidence.

Include your order number in your report — this is essential for any financial dispute.

Your first step is always the in-app dispute. Go to the order in the app → "Help" → select the problem (missing item, wrong order, not delivered, etc.).

The refund policy technically requires you to report within 48 hours. Do this even if you expect to be refused — you need this paper trail for the chargeback.

If the bot refuses or gives you only credit instead of a cash refund: reply insisting on a cash refund to your original payment method. Keep the reference number of every support interaction.

Credit is not a refund. Under consumer law in most jurisdictions, you are entitled to a cash refund for services not rendered.

A public post gets faster results than a private support ticket. Tag the official accounts simultaneously with your order reference number and a brief description. Include a screenshot if possible.

Keep it factual and unemotional: "Order #XXXXXXXXX. Charged [amount]. Not delivered / wrong order / cancelled. Refused refund. I will be filing a chargeback if not resolved within 24 hours."

Also try DMing the regional support handle for your country — see the Contacts page for all verified accounts.

A chargeback reverses the charge through your bank's dispute process. It is one of your strongest consumer rights and costs the company money — they pay a chargeback fee regardless of outcome.

Call the number on the back of your card or go to your bank app → Transactions → Dispute. You'll need: the transaction date, amount, merchant name, your order number, and evidence the refund was refused.

Timeframes: Visa and Mastercard give you 60–120 days from the transaction date. In the UK, Section 75 of the Consumer Credit Act covers credit card purchases over £100 and makes your bank jointly liable.

Warning: some users have reported their account being restricted after initiating a chargeback. Consider this before proceeding if you still use the platform.

Filing with your national consumer protection authority puts the company on formal legal notice. Companies are required to respond to government complaints within set timeframes (typically 10–30 days).

Find your country's full regulator list — including exact filing URLs — in the Global Directory.

A regulator complaint also contributes to the official record that triggers investigations.

Small claims court is the most underused and most effective escalation tool. Filing costs very little (usually $30–100), no lawyer is required, and companies almost always settle before the hearing date.

This works because the company's legal cost of fighting a small claim exceeds most claim values, so settling is rational.

UK: County Court (MCOL online) for claims up to £10,000. US: varies by state ($5,000–$10,000 typical). Australia: AFCA then State tribunals.

Search "[your country] small claims court online" — most countries now have an online filing portal. The filing alone is often enough to trigger a settlement offer.